Lone Star Circle of Care

  • LVN - Telephonic Clinical Support (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 3 weeks ago(6/29/2018 5:50 PM)
    # of Openings
    Nursing (LVN/RN)
  • Overview

    Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify.  All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


    Interested in impacting patient care outside the clinic setting?  Here's your chance!  We are looking for a LVN to support indirect patient care by telephone and/or other electronic communications.   If you are customer service focused, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on! 


    • Handling telephonic and/or other electronic communications and patient health education calls according to LSCC standards by using the navigation center contact center software
    • Provide individualized patient coaching using health education tools and the Electornic Health Record (EHR) system, focusing on training and encouraging patients into a state of wellness; identify patient personal strengths in an effort to recruit them to participate in improving and maintaining their health
    • Perform and ensure proper documentation of patient communications accurately in the use of the  EHR system
    • Interpret reports, data and medical information to determine the needs of the patient/family
    • Maintain patient care standards following established LSCC health education and information guidelines
    • Perform prescription refills and provides medication management teaching using established LSCC medication refill protocols and the EHR system
    • Complete Prior Authorizations/Referraks as necessary/when applicable
    • Perform clinical and non-clinical skills proficiently and in accordance with policies and procedures
    • Coordinate and participate in providing indirect patient care via telephonic and/or other electronic communications
    • Clinical interventions are implemented in a safe and appropriate manner and documented thoroughly
    • Perform care to meet the physical, psychological, psychosocial, emotional and social needs of the patients/families
    • Care is based on the patient’s age, developmental stage, educational needs and family/guardian expectations
    • Collaborate with the Interdisciplinary Team in the planning of patient care
    • Document patient interactions in EHR
    • Schedule appointments as appropriate in EHR
    • Communicate barriers and patient health needs to appropriate nurse and/or provider
    • Contact the appropriate health care provider of patient/family concerns
    • In collaboration with other members of the health team provides health care teaching to patient/family or significant other (in compliance with HIPAA Standards)
    • Provide for patient safety at all times
    • Participate with in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives
    • Organize work and utilize time efficiently based on knowledge of nursing theories and proceduresAssume responsibility for his/her own professional development and for sharing knowledge with others
    • Invest own time and effort to improve knowledge, skills and judgment
    • Responsible for knowledge and compliance of all LSCC policies and procedures
    • Maintain professional manner and appearance
    • Provide and promote customer service
    • Other duties as assigned


    • Graduate of accredited nursing school is required
    • Valid Texas LVN license is required
    • BLS certification from the American Heart Association is required
    • Previous experience in outpatient/clinic nursing is preferred
    • Previous work using Health Medical Records is preferred
    • Bi-lingual (English/Spanish) is highly preferred


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