Lone Star Circle of Care

  • Practice Administrator - Behavioral Health (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 1 month ago(5/21/2018 12:29 PM)
    # of Openings
    1
    Category
    Administrative/Corporate Support
  • Overview

    The Practice Administrator (PA) is responsible for overseeing the operations of an assigned service line or regional area. Overall is responsible for operational effectiveness, cost containment and quality of care. In collaboration with site leadership, establishes staff schedules that support clinic operations and serves as a liaison between providers, site leadership and clinical staff. Additionally, is accountable for staffing, retention and development of assigned staff. Monitors and maintains compliance with all regulatory agencies, internal and external programs.

    Responsibilities

    Leadership:

     

    • Oversee and coordinate management of supplies, ordering and storage, communication with vendors, maintenance, repair, and annual inspection of equipment
    • Consult with clinical operations team to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
    • Oversee management of the patient satisfaction survey program, patient grievance process and quality improvement
    • Conduct staff meetings, maintain open communication, and encourage teamwork for all staff; resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere
    • Consult with designated personnel to conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
    • Collaborate with others to provide appropriate training and education to staff
    • Collaborate with site leadership to assist in the on-boarding, compensation and performance management of employees through coaching, mentoring and career development
    • Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials.

     

    Operations:

     

    • Meet with clinical operations team and clinic staff as required to discuss issues, policies and procedures, and staff development; develop and implement organizational policies and procedures in collaboration with designated personnel
    • Oversees staff compensation, balanced scorecard initiatives and incentive management as applicable Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety and sanitation regulations.
    • Complete ownership of NextGen (both EPM and EMR), including but not limited to designated Superuser status and providing last line of support before escalating problems to the regional level
    • Oversee monthly reporting for programs (Reach out and Read, Aim-low, CCS, and VFC, family planning)
    • Prepare status reports as directed to update the status and implementation plans of programs, services, and quality initiatives
    • Oversee all audits (payor, program, internal, or external) for clinics assigned and report as directed

     

    Compliance: 

    • Oversee management of laboratory compliance and regulations, clinical quality, and documentation for compliance
    • Management of compliance programs (i.e. Joint Commission and PCMH) for clinics assigned and report as directed
    • Oversee the coordination with Pharmacy staff to maintain compliance and documentation for formulary, sample inventory, and prescription assistance programs as well as data entry for Immtrak vaccine registry.
    • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, billing and coding issues, and enhances professional development to keep current in the latest health care trends and developments.
    • Oversee maintenance of OSHA regulations and CLIA compliance; ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies

     

    AIDET-LOC:

     

    • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
    • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
      • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
    • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.

    Qualifications

    REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

     

    • Bachelor’s degree in any of the following, Healthcare Administration, Business Administration or Public Health is required

    PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

    •  Master’s degree in Healthcare Administration, Business Administration or Public Health is strongly preferred
    • Prefer a minimum of one (1) to three (3) years of practice management experience, however sufficient education can be substituted
    • Formal training and/or experience in billing and coding is preferred
    • Previous leadership, management experience preferred
    • Proficiency with EMR system
    • Bilingual English/Spanish language skills are a definite plus

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