Lone Star Circle of Care

Practice Administrator - Behavioral Health (Georgetown)

3 weeks ago(12/29/2017 5:25 PM)
# of Openings
Administrative/Corporate Support


The Practice Administrator (PA) is responsible for overseeing the operations of an assigned service line or regional area. Overall is responsible for operational effectiveness, cost containment and quality of care. In collaboration with site leadership, establishes staff schedules that support clinic operations, and serves as a liaison between providers, site leadership and clinical staff. Additionally is accountable for staffing, retention and development of assigned staff. Monitors and maintains compliance with all regulatory agencies, internal and external programs.


  • Collaborate with site leadership to assist in the on-boarding, compensation and performance management of employees through coaching, mentoring and career development
  • Meet with clinical operations team and clinic staff as required to discuss issues, policies and procedures, and staff development; develop and implement organizational policies and procedures in collaboration with designated personnel
  • Conduct staff meetings, maintain open communication, and encourage teamwork for all staff; resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere
  • Collaborate with others to provide appropriate training and education to staff
  • Oversee and coordinate management of supplies, ordering and storage, communication with vendors, maintenance, repair, and annual inspection of equipment
  • Consult with clinical operations team to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
  • Oversee management of the patient satisfaction survey program, patient grievance process and quality improvement
  • Consult with designated personnel to conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
  • Oversees staff compensation, balanced scorecard initiatives and incentive management as applicable
  • Complete ownership of NextGen (both EPM and EMR), including but not limited to designated Superuser status and providing last line of support before escalating problems to the regional level
  • Oversee management of laboratory compliance and regulations, clinical quality, and documentation for compliance
  • Management of compliance programs (i.e. Joint Commission and PCMH) for clinics assigned and report as directed
  • Oversee all audits (payor, program, internal, or external) for clinics assigned and report as directed
  • Prepare status reports as directed to update the status and implementation plans of programs, services, and quality initiatives
  • Oversee maintenance of OSHA regulations and CLIA compliance; ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies
  • Oversee monthly reporting for programs (Reach out and Read, Aim-low, CCS, and VFC, family planning)
  • Oversee the coordination with Pharmacy staff to maintain compliance and documentation for formulary, sample inventory, and prescription assistance programs as well as data entry for Immtrak vaccine registry
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, billing and coding issues, and enhances professional development to keep current in the latest health care trends and developments
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
  • Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials.


  • Formal education and training in clinical office management and healthcare administration
  • Prefer a minimum of 3 – 5 years of practice management experience, however sufficient education can be substituted
  • Formal training and/or experience in billing and coding is preferred


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