Lone Star Circle of Care

Associate Practice Administrator (Austin Area)

US-TX-Austin
3 months ago
# of Openings
1
Category
Clinic-Based Support Services

Overview

Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify.  All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

 

At LSCC the Associate Practice Administrator (APA) collaborates with Practice Administrators and site leadership in managing the daily operations of an assigned service line or regional area.  The APA stablishes staff schedules that support clinic operations, and serves as a liaison between providers, staff leadership and clinical staff and provides support to the operations teams. Additionally the APA is accountable for staffing, retention, and development of assigned staff.  

Responsibilities

LEADERSHIP

  • Collaborates with Practice Administrators and site leadership in managing the daily operations of assigned location(s)
  • Meet with clinical operations team and clinic staff as required to discuss issues, policies and procedures, and staff development
  • Conduct staff meetings, maintain open communication, and encourage teamwork for all staff
  • Collaborate with others to provide appropriate training and education to staff
  • Responsible for creating a culture of quality customer service and be an advocate for patients

OPERATIONS

  • Expected to work with site leadership on a daily basis to problem solve and manage the clinical site including but not limited to the management of supplies, ordering and storage, communication with vendors, maintenance, repair, and annual inspection of equipment
  • Coordinate with Practice Administrators and site leadership to oversee management of the patient satisfaction program, patient complaint process, compliance program, and quality improvement program for clinics assigned and report as directed
  • Consult with clinical operations team to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs

FINANCIAL ACUMEN

  • Review and analyze facility activities and data to aid planning, cash and risk management, and to improve service utilization
  • Oversees staff compensation, balanced scorecard initiatives and incentive management as applicable

COMPLIANCE

  • Complete ownership of NextGen (both EPM and EMR), including but not limited to designated Superuser status and providing last line of support before escalating problems to the regional level
  • Prepare status reports as directed to update the status and implementation plans of programs, services, and quality initiatives
  • Coordinate with Practice Administrators and site leadership to oversee maintenance of OSHA regulations and CLIA compliance
  • Coordinate with Practice Administrators and site leadership to oversee monthly reporting for programs (Reach out and Read, VFC, family planning, etc)

Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials.

Qualifications

  • Formal education and training in clinical office management and healthcare administration
  • Prefer a minimum of 1-3 years of practice management experience, however sufficient education can be substituted
  • Formal training and/or experience in billing and coding is preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of clinical office management and healthcare administration
  • Must have the ability to deal effectively with patients, medical staff, administration and the public
  • Must have excellent skills in planning, organizing, and delegating
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Monitoring/assessing performance of staff and operations to make improvements or take corrective action
  • Judgment and decision making
  • The ability to apply general rules to specific problems to produce answers that make sense
  • Familiarity with all business office machines, i.e., computer, multi-line telephone, copier and fax machines

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